Device Compatibility

支持设备

Help visitors confirm model support, carrier unlock status, and the most important setup requirements before they place an eSIM order.

Read Installation Guide Contact Support

iPhone, Samsung Galaxy, and Google Pixel support overview
Carrier unlock reminders before QR installation
Useful for pre-sale checks and support handoff

Device Compatibility

Apple Common lineup

Galaxy Android demand

Pixel Google support

Unlocked Must-have status

Compatibility starts with the exact model eSIM support can differ by handset generation, market region, and whether the device was sold by a carrier.

Carrier lock still blocks setup Even if a phone supports eSIM on paper, a locked device often prevents the new travel line from being added.

Good compatibility pages reduce support load A clear device page answers model and unlock questions before checkout, which makes later installation support much easier.

Check the handset before purchase A quick model and unlock check prevents most installation issues before the QR code is ever sent.

Use the right setup path Different brands expose eSIM setup inside different menus, so the support path should match the device family.

Keep pre-sale checks visible This page works best when it sits close to plan recommendations, installation help, and contact support.

Compatibility checklist before the order

These are the most important questions to answer before recommending or buying a travel eSIM for any device family.

Does the handset support eSIM?

Check the exact model generation rather than assuming the whole device family supports eSIM.

Is the phone carrier-unlocked?

A locked phone can block a travel eSIM even when the menu shows an Add eSIM option.

Can the traveler install on Wi-Fi?

Stable Wi-Fi and access to the order email are still the fastest way to complete setup correctly.

Apple and Samsung models customers ask about most

These families generate a large share of pre-sale compatibility questions, so they deserve their own clear guidance lane.

iPhone compatibility path

Use the iPhone model check for travelers who need a quick answer on whether the handset can accept a QR code installation.

Samsung Galaxy and Fold demand

Galaxy buyers often need more help with model-region differences and the exact location of the SIM Manager menu.

Keep the setup labels simple

Phrases such as Add eSIM, Add Mobile Plan, or SIM Manager vary by brand, so copy should stay easy to follow.

Google Pixel support and pre-install reminders

Pixel users are often comfortable with setup, but they still need clear reminders about unlock status, supported models, and when to activate the line.

Pixel model review

Use the Pixel-specific lane when the buyer wants to confirm the device family before completing checkout.

Install before departure

A safe support flow is to install early on Wi-Fi and switch data to the travel line only when the trip actually begins.

Link compatibility to support

When the compatibility answer is not obvious, hand the buyer to installation guidance or direct support instead of leaving them uncertain.

Need a model check?

Send the device name and carrier status and we can confirm the safest setup path before checkout.

This works well for iPhone, Samsung Galaxy, Pixel, and edge cases where the region or operator status is not obvious.

Contact support Open installation guide

Send the device name and carrier status and we can confirm the safest setup path before checkout.

购买前先确认设备兼容性

大多数较新的 iPhone、Samsung Galaxy、Google Pixel 以及其他支持 eSIM 的设备都可以使用我们的套餐。手机需要支持 eSIM，并且在大多数情况下还需要处于已解锁状态。

开通前，请确认设备可以扫描二维码、安装时有稳定网络，并为此次出行预留可用的 eSIM 配置文件位置。

下单前建议确认

确认该型号在销售地区确实支持 eSIM。
确认手机已解锁，并可使用境外数据服务。
结合目的地、出行天数和预计流量选择合适套餐。