常见问题解答
A few clear answers remove the last buying doubts before checkout.
- Support across 8 languages
- QR code, manual entry, and in-app setup
- Fast setup and activation guidance
Coverage, support, and global service
From destination questions to activation issues, our team supports travelers, agencies, and resellers across multiple markets.
订购前常见问题
A few clear answers remove the last buying doubts before checkout.
How do customers install an eSIM after purchase?
After checkout, they receive a QR code and setup details by email. They scan the code in the phone settings, confirm installation, and enable the plan when ready to travel.
Can they keep their existing number?
Yes. A common setup is to keep the primary SIM for calls or OTP while using the eSIM for travel data.
Do all phones support eSIM?
No. The phone must be eSIM-ready and usually carrier-unlocked. The compatibility section on the homepage gives visitors a quick first check before buying.
Can the travel eSIM be used as a hotspot?
Many plans support hotspot usage, but the final policy depends on the destination package and operator terms shown at checkout.
What if the customer needs a country not shown on the homepage?
Contact our team for custom destination requests, group travel needs, or reseller pricing for additional markets.
eSIM 用完后可以充值或续订吗？
部分套餐支持续订，或为同一目的地再次购买。如果原套餐不支持充值，通常最快的方式是在当前套餐到期前重新下单一个新套餐。
旅行时的数据连接速度怎么样？
速度取决于当地运营商、网络拥堵情况和设备型号，但大多数旅客都可以顺畅地用这些套餐进行地图导航、聊天、网页浏览、打车、视频通话和日常旅行应用使用。
付款后多久能收到 eSIM？
支付确认后，通常会在几分钟内通过电子邮件发送。若二维码没有很快出现，也请检查垃圾邮件或促销邮件文件夹。
什么时候安装 eSIM 最合适？
比较稳妥的做法是在出发前连接稳定 Wi-Fi 时先完成 eSIM 安装，抵达目的地后再开启数据使用，这样出行开始前设置就已经完成。
用户如何查看剩余流量？
剩余流量通常可以通过手机网络设置、订单邮件中的说明，或套餐关联的当地运营商查询流程来查看。具体步骤会因套餐而异。
使用 eSIM 流量时还能保留原来的 WhatsApp 号码吗？
可以。大多数情况下，只要不重置 WhatsApp 应用，账号仍会保留原来的号码，而旅行 eSIM 只负责此次出行的数据连接。
行程结束后如何删除 eSIM？
在套餐不再需要后，可以在手机设置中删除旅行 eSIM 配置。为了防止旅途中还需要数据，最好等整个行程完全结束后再删除。
套餐未使用的情况下可以申请退款吗？
是否可以退款取决于二维码是否已激活、目的地规则以及套餐对应运营商的政策。客服可以针对每笔订单确认适用规则。
Installation FAQ
Most travelers complete setup with one of the three options below.
Should customers install the eSIM before the trip?
Yes. Installation is usually easiest before departure while stable Wi-Fi is available. Activation can still happen later depending on the plan rules.
Can they keep their original SIM active?
Usually yes. Dual SIM devices can often keep the primary SIM for calls and OTP while the eSIM handles mobile data.
Do they need to delete an old eSIM first?
Only if the phone has reached its maximum number of stored eSIM profiles or if the previous line is no longer needed.
What details should be sent to support if setup fails?
Send the order email, device model, screenshots of the error, and the destination so support can identify the issue faster.
Troubleshooting the most common issues
Most installation issues come from unsupported devices, carrier locks, missing roaming settings, or enabling the line at the wrong time.
QR code will not scan
Increase screen brightness, remove app overlays, and try the manual setup details if the QR image is not recognized.
The phone says the device is locked
That usually means the handset is carrier-locked. The customer needs an unlocked phone before the eSIM can be added.
The eSIM installs but there is no signal
Check whether the traveler has arrived in the supported destination, selected the eSIM for data, and enabled roaming if required.
Manual setup details do not work
Copy the SM-DP+ address and activation code exactly as provided, and contact support if one character may be missing.
Mini FAQ for support and business requests
Choose the topic that matches your request and our team will respond with the right next step.
Can customers ask for a destination not listed on the homepage?
Yes. You can contact us for custom destination requests, group itineraries, and new market coverage inquiries.
Do you support reseller or wholesale cooperation?
Yes. We support reseller, wholesale, agency, and bulk-order inquiries.
Can your team support multiple languages?
Yes. We can assist customers across different language markets and route each request to the right team.
Contact our team for orders, device checks, and bulk pricing.
Whether you need travel support, reseller cooperation, or custom pricing, we will route your request to the right team quickly.