よくある質問
A few clear answers remove the last buying doubts before checkout.
- Support across 8 languages
- QR code, manual entry, and in-app setup
- Fast setup and activation guidance
Coverage, support, and global service
From destination questions to activation issues, our team supports travelers, agencies, and resellers across multiple markets.
注文前によくある質問
A few clear answers remove the last buying doubts before checkout.
How do customers install an eSIM after purchase?
After checkout, they receive a QR code and setup details by email. They scan the code in the phone settings, confirm installation, and enable the plan when ready to travel.
Can they keep their existing number?
Yes. A common setup is to keep the primary SIM for calls or OTP while using the eSIM for travel data.
Do all phones support eSIM?
No. The phone must be eSIM-ready and usually carrier-unlocked. The compatibility section on the homepage gives visitors a quick first check before buying.
Can the travel eSIM be used as a hotspot?
Many plans support hotspot usage, but the final policy depends on the destination package and operator terms shown at checkout.
What if the customer needs a country not shown on the homepage?
Contact our team for custom destination requests, group travel needs, or reseller pricing for additional markets.
eSIMのデータを使い切った後にチャージや更新はできますか？
一部のプランでは更新や同じ渡航先向けの再購入が可能です。元のパッケージにチャージできない場合は、現在のプランが期限切れになる前に新しいプランを注文するのが通常もっとも早い方法です。
旅行中のデータ通信速度はどの程度ですか？
通信速度は現地キャリア、回線の混雑状況、端末モデルによって異なりますが、ほとんどの旅行者は地図、メッセージ、閲覧、配車アプリ、ビデオ通話、日常的な旅行アプリを問題なく利用しています。
支払い後、eSIMはいつ届きますか？
支払いが確認されると、通常は数分以内にメールで送信されます。QRコードがすぐに届かない場合は、迷惑メールやプロモーションフォルダも確認してください。
eSIMをインストールする最適なタイミングはいつですか？
安全な方法は、出発前に安定したWi-Fiに接続した状態でeSIMをインストールし、目的地に到着してからデータ通信を有効にすることです。これにより、旅行が始まる前に設定を完了できます。
残りデータ量はどのように確認できますか？
残りの利用量は、通常、スマートフォンのネットワーク設定、注文メールの案内、またはプランに紐づく渡航先キャリアの確認手順から確認できます。詳細な手順はパッケージによって異なります。
eSIMのデータ通信を使っていてもWhatsAppの番号はそのまま使えますか？
はい。多くの場合、アプリをリセットしない限りWhatsAppは元のアカウント番号を維持し、旅行用eSIMは旅のモバイルデータ通信のみを担当します。
旅行終了後にeSIMを削除するにはどうすればよいですか？
プランが不要になった後、スマートフォンの設定から旅行用eSIMプロファイルを削除できます。ただし、データ通信がまだ必要になる可能性があるため、旅程が完全に終わるまではプロファイルを残しておく方が安全です。
プランが未使用の場合、返金を申請できますか？
返金の可否は、QRコードが有効化されているかどうか、渡航先のルール、そしてパッケージに紐づく通信事業者のポリシーによって決まります。サポートが各注文に適用されるルールを確認できます。
Installation FAQ
Most travelers complete setup with one of the three options below.
Should customers install the eSIM before the trip?
Yes. Installation is usually easiest before departure while stable Wi-Fi is available. Activation can still happen later depending on the plan rules.
Can they keep their original SIM active?
Usually yes. Dual SIM devices can often keep the primary SIM for calls and OTP while the eSIM handles mobile data.
Do they need to delete an old eSIM first?
Only if the phone has reached its maximum number of stored eSIM profiles or if the previous line is no longer needed.
What details should be sent to support if setup fails?
Send the order email, device model, screenshots of the error, and the destination so support can identify the issue faster.
Troubleshooting the most common issues
Most installation issues come from unsupported devices, carrier locks, missing roaming settings, or enabling the line at the wrong time.
QR code will not scan
Increase screen brightness, remove app overlays, and try the manual setup details if the QR image is not recognized.
The phone says the device is locked
That usually means the handset is carrier-locked. The customer needs an unlocked phone before the eSIM can be added.
The eSIM installs but there is no signal
Check whether the traveler has arrived in the supported destination, selected the eSIM for data, and enabled roaming if required.
Manual setup details do not work
Copy the SM-DP+ address and activation code exactly as provided, and contact support if one character may be missing.
Mini FAQ for support and business requests
Choose the topic that matches your request and our team will respond with the right next step.
Can customers ask for a destination not listed on the homepage?
Yes. You can contact us for custom destination requests, group itineraries, and new market coverage inquiries.
Do you support reseller or wholesale cooperation?
Yes. We support reseller, wholesale, agency, and bulk-order inquiries.
Can your team support multiple languages?
Yes. We can assist customers across different language markets and route each request to the right team.
Contact our team for orders, device checks, and bulk pricing.
Whether you need travel support, reseller cooperation, or custom pricing, we will route your request to the right team quickly.