FAQ

After checkout, they receive a QR code and setup details by email. They scan the code in the phone settings, confirm installation, and enable the plan when ready to travel.

Yes. A common setup is to keep the primary SIM for calls or OTP while using the eSIM for travel data.

No. The phone must be eSIM-ready and usually carrier-unlocked. The compatibility section on the homepage gives visitors a quick first check before buying.

Many plans support hotspot usage, but the final policy depends on the destination package and operator terms shown at checkout.

Contact our team for custom destination requests, group travel needs, or reseller pricing for additional markets.

Some plans support renewal or a second purchase for the same destination. If the original package cannot be topped up, the fastest option is usually to order a fresh plan before the current one expires.

Speed depends on the local carrier, network congestion, and device model, but most travelers use these plans for maps, messaging, browsing, ride-hailing, video calls, and day-to-day travel apps without difficulty.

Delivery is usually sent by email within minutes after payment is confirmed. Customers should also check spam or promotion folders if the QR code does not appear quickly.

A safe approach is to install the eSIM before departure while connected to stable Wi-Fi, then switch data usage on when arriving at the destination so setup is already finished before the trip starts.

Remaining usage can usually be checked through the phone network settings, the order email instructions, or the destination operator flow linked to the plan. Exact steps vary by package.

Yes. In most cases WhatsApp keeps the original account number as long as the app is not reset, while the travel eSIM only handles mobile data for the trip.

They can delete the travel eSIM profile from the phone settings after the plan is no longer needed. It is better to keep the profile installed until the journey is fully finished in case the data is still needed.

Refund approval depends on whether the QR code has been activated, the destination rules, and the operator policy attached to the package. Support can confirm the applicable rule for each order.

Yes. Installation is usually easiest before departure while stable Wi-Fi is available. Activation can still happen later depending on the plan rules.

Usually yes. Dual SIM devices can often keep the primary SIM for calls and OTP while the eSIM handles mobile data.

Only if the phone has reached its maximum number of stored eSIM profiles or if the previous line is no longer needed.

Send the order email, device model, screenshots of the error, and the destination so support can identify the issue faster.

Increase screen brightness, remove app overlays, and try the manual setup details if the QR image is not recognized.

That usually means the handset is carrier-locked. The customer needs an unlocked phone before the eSIM can be added.

Check whether the traveler has arrived in the supported destination, selected the eSIM for data, and enabled roaming if required.

Copy the SM-DP+ address and activation code exactly as provided, and contact support if one character may be missing.

Yes. You can contact us for custom destination requests, group itineraries, and new market coverage inquiries.

Yes. We support reseller, wholesale, agency, and bulk-order inquiries.

Yes. We can assist customers across different language markets and route each request to the right team.